Return & Refund Policies

Product Exchange Policy

• In case of wrong shipping, damaged products caused by the manufacturer or damaged products caused by shipping; product exchange can be requested within 14 days after receiving. Contact [email protected] along with your order number.
• All rights of condition change are reserved without notice

Return Policy

• Discounted products are not returnable unless stated otherwise
• Items must be in original condition; undamaged and original packaging
• Return request must be initiated within 14 days after receiving. Contact [email protected] along with your order number.
• All rights of condition change are reserved without notice

Return Steps

• Contact [email protected] along with your order number, 
• Our staff will contact you to collect returned items.

Refund Conditions

• When an order is returned or cancelled by the system
• Refund is made according to the payment method. 
• Refund begins after items are returned to the warehouse and product quality is approved.

Estimated time of refund as follows,

Credit/ debit card: 30-45 business days after returned items are received and approved.